Trading on Cardiv
Troubleshooting
The problems people actually hit on Cardiv, and what to do about each one.
| What you see | Why | What to do |
|---|---|---|
| "Transfer preapproval is required before placing orders. Please enable it from Calden." | Your wallet cannot yet receive the asset this order would buy. | Turn on the preapproval for that token in Calden and place the order again. See Enable preapprovals. |
| Nothing opens when you press Buy or Sell | Your browser blocked the Calden pop-up window. | Allow pop-ups for Cardiv, or let Cardiv open Calden in the same tab and return you afterwards. See Approve in Calden. |
| "Minimum order", with an amount | The order is under a floor: 5 US dollars at the reference price, or the pair's own minimum. | Raise the price or the amount. See Pairs and minimums. |
| The order is refused for balance when you have enough of the token | The fee is paid in CC and comes from the same wallet. It is 10 CC. | Top up CC, or free some by cancelling a resting order. |
| The order is still pending after you approved | The Canton Network is still confirming it. | Give it 2 minutes, then check Your active orders. If it is neither there nor in your history, write to support with your party ID and the time you approved. |
| You are asked to connect again | Your Cardiv session ran out. It lasts 24 hours. | Press Connect Wallet again. Nothing about your orders or your funds has changed. |
Need help? Write to support@wolfedgelabs.com and include your party ID.
Need help
Write to support@wolfedgelabs.com and include your party ID.