Reference
Support
Where to write, and what to put in the message so it can be answered without a round trip.
Need help? Write to support@wolfedgelabs.com and include your party ID.
What to include
- Your party ID, copied from Cardiv or Calden.
- The pair, and whether you were buying or selling.
- The time it happened, with your time zone.
- The order id, if the problem concerns a particular order.
- A screenshot of what you saw, including any message.
Where each request goes
| Request | Write to |
|---|---|
| Anything about trading, an order, a balance or an error | support@wolfedgelabs.com |
| A Calden invite code for mainnet | hello@wolfedgelabs.com |
| Market maker registration, an API key, a key revocation, a pair enablement, or a devnet environment | hello@wolfedgelabs.com |
For a market maker request, quote the key handle, the part before the dot, and never the secret. Add the clientOrderId or the correlationId of anything you are asking about.
Need help? Write to support@wolfedgelabs.com and include your party ID.
Need help
Write to support@wolfedgelabs.com and include your party ID.